Refund Policy v1 — Dhruv Enterprises

This is a historical version (v1). It is no longer the active policy.

Dhruv Enterprises is committed to transparent and fair freight billing. This Refund Policy outlines the conditions under which freight charges may be adjusted, cancelled, or refunded.

1. Booking Cancellation

Before Dispatch: Bookings cancelled before cargo handover may be eligible for a full or partial refund, subject to handling fees.
After Dispatch: Once cargo is accepted by the airline and a MAWB issued, cancellation charges as per the airline's tariff will apply.
No-Show / Missed Flight: Re-booking charges apply; no automatic refund.

2. Overcharge Adjustments

If a billing error is identified, raise the discrepancy with your Branch Admin within 7 working days of invoice generation.

3. Payment Mode Refunds

Prepaid: Refunds processed within 7–14 working days.
Credit Account: Adjustments applied as credit notes.
To Pay: Disputes must be raised within 48 hours of delivery.

4. Non-Refundable Items

Fuel surcharges and security fees once cargo is tendered to the airline.
Custom clearance and documentation charges once processing has commenced.

5. How to Request a Refund

Log in to the Portal, navigate to Support, and submit a request with the HAWB number, reason, and supporting documents. Our Accounts team will respond within 3 working days.