Process

How a shipment moves through the portal

Four stages, four different roles, one shared record — nobody re-types the same shipment details twice.

01
Booking Staff

Book the Shipment

Booking staff create a HAWB with consignor, consignee and cargo details, priced against the live tariff. The bilty number is generated automatically, or set manually by a Super Admin when needed.

02
Operations

Cargo Accepted & Manifested

Cargo is checked in against the original booking, verified, and assigned to a MAWB ahead of the airline's cargo cut-off. Anything left unconfirmed past cut-off is automatically flagged.

03
Airline & Operations

In Transit

Status updates — departed, arrived, out for delivery — flow through in real time as the shipment moves, visible to staff and the customer at the same time.

04
Delivery & Accounts

Delivered

Last-mile delivery is confirmed with a captured proof of delivery, and the invoice — GST already computed — is settled against the shipment.

Roles

Who does what, on every shipment

Everyone works from the same record, but only sees and does what their role needs to.

Booking Staff

Creates the HAWB, quotes the rate and confirms cargo has physically arrived at the counter.

Operations

Assigns cargo to a MAWB, tracks the airline cut-off, and manages dispatch to the airport.

Airline Partner

Updates flight-side status — departed, arrived — for every MAWB assigned to them.

Delivery

Runs last-mile delivery routes and captures proof of delivery at the doorstep.

Accounts

Raises the invoice, applies GST, and tracks outstanding payments to close.

Branch Admin

Oversees their branch's bookings, staff and inventory from one dashboard.

Customer

Books, tracks and downloads their own bilty and invoice without a callback.

Super Admin

Sees every branch at once — bookings, staff, numbering and billing, in one console.

Ready to run your cargo operations from one screen?

Log in to your Dhruv Enterprises account to book, track and manage shipments today.